20:19 06 Jan 22
Called Cooke’s to locate the septic tank in our yard and have it cleaned out. On the phone they said it was free to find the tank then obviously you pay for the clean out. The technician showed up and poked holes in the ground for about 20 minutes then said he couldn’t find it and charged me 150 dollars even though they failed to find the tank or clean it out. A lot of these 5 star reviews on Google are spam, look at Yelp where they have a much lower rating.
13:23 08 Aug 21
Anthony & Will did an awesome job in solving our problem. Very professional and went above and beyond to take care of us.
00:46 21 Jan 21
Paul and kevin were quick and explained with detailed what they were doing and gave us a lot of info since if it is the first time. love the service
15:52 26 Nov 20
guys were awesome. anthony and milton are the best. coming out on thanksgiving with a great attitude. really appreciate their professionalism!!! i highly recomend
20:20 09 Oct 20
Super helpful, courteous, knowledgeable and thorough. Thank you Justin T. for taking such good care of us!
14:45 08 Oct 20
We had a very complicated situation and Andrew planned and executed a precise plan with great results! He was very professional, friendly and reassuring throughout the whole process. It was not an easy or pleasant job; but he never complained and made it look easy! Daniel also assisted Andrew in completing our job and was friendly and professional. The price quoted was honored by Cooke's Plumbing & Septic and scheduling was excellent.
14:40 06 Oct 20
Justin was great, very nice, professional, and quick. I have never been so happy to flush a toilet. Thank you Justin for your quick and professional service I will definitely be using you in the future.
A Google User
13:30 15 Sep 20
We had a slab leak. Andrew and his co-worker were extremely professional and courteous. The were in and out in 1 day. I'd highly recommend them for any plumbing job!
20:09 03 Jul 20
Michael C and Anthony were terrific! They were professional and explained the options various to me for cleaning our septic tank. I would recommend this company.
13:48 26 Jun 20
Installed new drain field and pump outs. Outstanding service and response from everyone we dealt with. Michael was very professional and responsive to our needs. I never give a 5 star rating, but this Company and personnel deserve a five star rating. Would highly recommend them!!!
21:49 11 Jun 20
I was impressed with Andrew as the tech team leader when he arrived at our home. The entire team was professional, courteous and performed their tasks neatly. They fixed all the issues we had in the septic system and explained every detail step by step. They were not in a hurry and worked together as a unit. The service pumper Frank was awesome, insightful and meticulous as he cleaned and pumped out the septic system. The price was fair and and the options they offered us were well explained. There was no pressure placed on us. They deserve a 5 Star rating!Dr. Bob Roach
11:01 11 Jun 20
Michael and Frank came out to my home to check on my septic system. I had not had it serviced since moving here and had only had sewers in my previous homes. They took the time to explain to me what they were looking for and exactly what and why they were doing. They were professional & obviously knew what they were doing. They did the job quickly & left the yard in good shape. I would recommend this company and will use their services in the future. Great job and great talking to both of these gentlemen.
11:25 10 Jun 20
Yesterday , Cooke's cam to my residence to pump out my septic tank.It was way over due and completely filled. Robby was the technician and he was a very good representative of the company. He was polite , skilled and patient. Did an excellent job while working smoothly with his partner.
16:48 28 Apr 20
We had an issue with our drain field. We called and they came out ASAP. We were advised the whole drain field and lift station would have to be replaced. The whole experience was great! Gary, Francisco and Jesse were very professional, friendly. They explained the whole process from start to finish. I will be using them in the future and recommend them to everyone I know! A+++ service! This is a review from the Bush household. Sal Noto
04:09 27 Apr 20
Called at 6PM on a Saturday and the very competent and friendly woman who answered was able to schedule next day service on a Sunday for a blocked sewer pipe. Technician Robbie B. arrived on time and carefully explained what needed to be done and proceeded to get to the issue and clean out the root blockage in the sewer line. He worked very professionally and deliberately and stuck with the job despite several setbacks requiring heavier cable machines. Overall very satisfied and would recommend this company to anyone.
21:17 24 Apr 20
I chose Cooke’s Plumbing because of the amazing reviews already posted, after meeting Justin and having him fix my issue quickly and as quoted I had to add to the reviews. I received same day service, Justin was prompt, explained everything to me, showed me why I was having the issues I was having and then quickly fixed them. He was friendly, professional, and did a superb job. I highly recommend both Cooke’s Plumbing and their service Technician Justin!
21:25 15 Apr 20
Cooke's just did an entire septic replacement across the street from me in Palm City, FL. What an impressive job. This company is wonderful. Great job not blocking the streets as well. There was so much dirt piled up as they did the job that I never thought they could get it back to the way it was. Well they certainly did! Beautiful job in this high heat. We will be using you for our future needs. Awesome crew!!!!!
01:22 15 Apr 20
Please heed the dozens of other reviews here mentioning the high-pressure sales tactics used by the "technicians" at Cooke's (This should be a hint.). Wish I had read them prior. We too called for a simple pump out, but you'll be sure to receive a couple of knocks on your door to hear about all the "problems" with your system, which will ultimately result in a quote for a complete system replacement. We declined. It didn't help that the techs were working in the dark (after arriving so late in the day) and ruptured my sprinkler line due to careless digging. When I noticed the damage a couple of weeks later, the service manager dispatched a couple of technicians to fix the sprinkler head, who only made matters worse by cross threading the sprinkler head cap, which then caused 20 minutes of flooding the drain field every night. Accident? Intentional? Suffice to say, there are a lot of apologies here on Google from the company, but its interesting to note the same complaints over and over again as time passes. I suppose if your tactics of taking advantage of folks (who can be pressured, scared, and duped into unnecessary services) are working, why change your business model? Make no mistake - this is a sales company; not a service one.
18:07 10 Mar 20
When I called Cooke's they answered the call promptly and courteously. They called me the next day to make sure the time was convenient. My service pro was Justin Toth. He was professional, friendly and very knowledgeable. He came first to inspect my septic (free of charge) and offered me 3 options for taking care of my problem. He had another truck here quickly and they took care of the job quickly, but very efficiently. He did an excellent job and when the job was complete, he showed me pictures of the inside of my tanks. He is a definite asset to Cooke's. I also have to add that since a new company has taken over, I see a vast improvement in the service.
22:25 08 Mar 20
Michael Conway and technician in training Robby were fantastic. They arrived on time, were very professional, and patiently answered our questions. They took the time to explain things thoroughly and gave us options for service/repair. As the job progressed, and the scope of the repair increased, they worked with us every step of the way. I would definitely use Cooke's service again and would recommend them to my friends.
21:38 27 Feb 20
Perfect Service being in the business and being able to have same day service is amazing. Sage was quick, respectful and very qualified. Tina and Donna in the office made the rest of our project easy and comfortable. Thank you Love this company I will always recommend them. Thanks for the great service...Donna Marie One Call Florida, Inc.
12:42 24 Feb 20
When Will arrived at my house I noticed immediate professionalism. I was impressed by his ability to locate everything he was looking for immediately. I assumed he had been in the business for at least 30 years, and was surprised to learn the opposite. His ability to think and correct my problems were amazing. I am a business owner, and I would immediately hire Will if the opportunity came up !! Philip Aydelotte2008 Ginger TerraceJensen Beach Fl 34957
19:49 05 Feb 20
Yesterday my water pressure in my home was very low and the dial on my water meter was spinning out of control. There were no other visible signs of a leak. No one I called had the equipment to search for such a leak.Cooke’s plumbing was the 3rd company I called. Andrew arrived and was the first person to actually hunt around for the leak with a leak detector. He found it which turned out to be a leaking water main underneath my pool cool deck. He was mindful and relatively certain how to approach repairing with minimal damage. He arrived this morning...dug under the cool deck and repaired the pipe without disturbing the cool deck or surrounding plants. Thank you for your help Andrew, it was a pleasure working with you.
17:36 24 Jan 20
Ok so this review is a long time coming and well deserved by Michael. I have an investment property in Stuart that is on a septic tank. With frequent tenants coming and going there are always problems. Michael seems lucky enough to draw the straw when it come to my place and he has been a pleasure to work with each time. He keeps me informed along the way and goes above and the beyond to make sure I understand the process. I can’t recommend him enough for your septic services. Five stars all day. Nancy
17:06 21 Jan 20
Justin was awesome! I’ve used this company for years and he by far was the best technician. He was thorough and explained everything. Went above and beyond! I’m extremely happy with my experience!
20:08 18 Jan 20
This is the septic company to use! I was between accurate septic and Cooke’s(due to all the reviews I read)but definitely made the right choice. Accurate might be cheaper but doesn’t provide the quality this company does!Will was very informative,honest and hard-working. I am very appreciative for him and Mr. John who did the pumping.Will Stanley and John Arrant are the ones to use
00:43 18 Dec 19
Even though my phone call was not an emergency, the response to my request for a pump out was immediate. Both women were friendly and courteous and I was called back with a quick timeframe in which to expect someone to come out and give me an estimate. Michael was at my house within the half hour and told me exactly what needed to be done. He was not pushy at all trying to sell me more than needed. The pump truck arrived within a half hour and the filter was cleaned, the tank pumped and all put back in its place. Both men were efficient, friendly and courteous. I was home alone but felt completely at ease with them. The fact that Cooke’s also accepts credit cards especially at this time of year is extremely convenient. We have lived here for over 30 years and have only ever used Cooke’s and will continue to do so! Thanks for the great service!!! The Magazinos
15:19 04 Dec 19
Justin went above and beyond. He was punctual and professional. Justin explained our situation and kept us well informed. We could not ask for better service. He was gracious even with our very difficult neighbor. We definitely recommend Cooke’s. If you are lucky enough to get Justin you will be very satisfied. Thank you Justin!
21:33 23 Nov 19
Very pleased, I couldn't ask for more. Michael was sent to my home on a septic tank rescue mission. He didn't skimp on efforts. He explained what was happening and why and helped me make the rigth decisions. Even though there is some work to be done, when Michael left I felt relieved. He was helpful and honest!! You don't see that often anymore!! Thank you!
00:57 15 Nov 19
Mike and Franze were very professional and a pleasure to deal with when they arrived to drain and pressure wash my septic system. Mike explained the costs and the task at hand prior to starting the work. Both men worked well together and did a great job. Cooke's is lucky to have them on their team.
14:26 10 Nov 19
We needed our septic tank pumped out since buying our house. I called Cooke's for someone to come out to give me a quote. Andrew R. was sent out, he was professional and friendly. I had a lot of questions since this was my first time living in a home with a septic tank, he answered them all. We also had a guest house that needed pumping as well, I was given a fair quote and had a Service pumper out quickly. John A. came out to pump both tanks. He was also friendly and professional. John and Andrew got the job done quickly and efficiently. I highly reccommend Cooke's for your septic needs.
16:04 01 Nov 19
Mike arrived on time after a call from the office letting me know he’d be there. He was courteous and professional. After reviewing the services recommend, he and a colleague promptly serviced my septic system. Their pricing was competitive and the service was great. I’ll be using them again.
15:53 29 Oct 19
Joe and Frank came out to my house to help with my septic tank.. they were great Joe tried to work with me as much as possible with the amount that was needed to pay!! Thank you so much!! What's cheap sometimes isn't the best and for the work that they do it's well worth it. I will definitely be calling you guys when the actual labor work to fix the pipes is needed. Thank you guys again !!
20:27 27 Oct 19
Appreciate the quick service especially on a Sunday. My parents had a septic backing up that required prompt service they responded within a hour! Thanks to Robert and Brenda Thumbs up 👍🏼 would recommend for future service
14:08 27 Sep 19
Honest. Fair. Trustworthy. Thorough. A problem solver. Great work ethics. Does not say the job is complete until the site is as clean as he found it. Courteous and professional. This is our 4 or 5th time to work with Andrew at Cooks. (Don’t panic - All for totally different reasons on different systems!) if the service continues as this, we will continue as customers.
00:34 27 Sep 19
Mike was super friendly, trustworthy and professional. He took the time to help me understand the project/contract and answer all my questions. I truly appreciate the extra time he took to dig up both openings to be sure the riser was installed in the right spot. I was a long time customer that jumped ship this past year, but Mike won us back. His knowledge and great customer service makes him an indispensable asset to the Cooke's Team!
02:51 25 Sep 19
Was properly taken care of. John Arant did not leave until the job was properly and completely done. Sage M. educated me putting me up to date as far as septic service and maintenance. Superb service worth every penny.
22:31 26 Aug 19
Great, fast service. They were willing to work around my schedule. Located the problem quickly and got my water back without trying to sell me a new system, that I didn’t need. Very professional from Brenda in the office answering the phone to Joe, the technician. I will definitely call them again if the need arises.
14:07 18 Aug 19
Technician works with a sense of urgency from the time the van pulled in. Robert Foley was an expert and effective in his knowledge and skills combined. I never leave reviews but this service and particularly this guy deserves it and some. Highly recommended. Call these guys if you want it done right and fast on the first time around.
14:55 24 Jul 19
Very positive and professional start to finish. Response time was exceptional. I called in the morning with questions and received a prompt courteous response. Within an hour a technician (Andrew) arrived at my residence, analyzed the situation and presented solutions.We selected the correct option and everything was complete that day, except for the installation of the alarm box which was completed early the next morning. Nothing but positive things to say ! Highly recommended !
21:38 19 Jul 19
Andrew was extremely professional. This is our first experience with a septic tank. Andrew explained what he was doing and made recommendations for improving the functionality of the tank. I would highly recommend him and this company. They were able to come to service us in the same day we called.
21:13 13 Jul 19
Micheal came right out and explained everything to me. He even asked if I wanted see the issues going on (GROSS!). When I couldn't do things right away, Michael displayed a lot if patience and was willing to help out. I really appreciate him. Good honest workers are hard to come by these days. Trust Michael is knowledgeable and easy to rely on. Thank you Michael!
15:48 13 Jul 19
Great customer service - Lucas and Sage came out for a simple filter cleaning and recommended I add the easy access top for future service calls. This will prevent them from having to disrupt my grass area in the future. They also advised my service calls will be less expensive, due to the easy access now !! Thanks for the great service and recommendation guys !!
04:16 13 Jul 19
This was beyond a fantastic service. I called Friday mid afternoon and they were able to send someone out that same day as well as give us a 30 minute window. Our technician Justin came to our house and I explained to him what was going on and right of the bat he told us what we going to be looking for. Justin was very knowledgeable and offered great services and guidance. Justin explained what he was doing as he was doing it. To top it off you can’t even tell someone came, out yard look good as new. This company highly recommend as well as having Justin as the service technician. Great job!
18:08 11 Jul 19
I called Cooke's yesterday Klate morning and they had a tech available by the end of the day! They were very good in giving me a 30 minute "heads up" before arriving. Justin T was my tech. He has been my tech before and I absolutely love him! Why? Because he is professional, dependable, gets the job right the FIRST time, and he knows exactly what he is doing! Thanks for great work as always, Justin!
18:08 11 Jul 19
I called Cooke's yesterday Klate morning and they had a tech available by the end of the day! They were very good in giving me a 30 minute "heads up" before arriving. Justin T was my tech. He has been my tech before and I absolutely love him! Why? Because he is professional, dependable, gets the job right the FIRST time, and he knows exactly what he is doing! Thanks for great work as always, Justin!
01:42 29 Jun 19
Justin T and Frank P provided great service in resolving septic issues. both were very courteous and professional. Issues were explained and pointed out as work progressed. options were provided and thoroughly explained. Job was completed in a timely manner. Hope to see them again with continued service by Cooke's
16:55 28 Jun 19
Needed my septic emptied immediately due to backflow in the house. The lady that answered the phone was so nice and reassuring that they could send someone out despite it being 6pm. Danny was so nice and worked with me on the price. Danny and John A. emptied the tank and were working past 9pm. Everyone was so nice and I will recommend this company to everyone with plumbing and septic issues!!
Connie M. Chyle
20:40 21 Jun 19
Justin T & Mike were fantastic! Knowledgeable and extremely patient and kind which, to me, is very important. I appreciate them taking the time to make sure the job is done right as well as their suggestions for a better solution. I highly recommend Justin & Mike at Cooke's - wonderful people and exceptional customer service. Thank you guys 🙂
20:02 19 Jun 19
Justin, once again, came out and went above and beyond removing both covers (which was not an easy task). He is an excellent worker with excellent work ethics.John came with the pump out truck and worked well with Justin. He also, was an excellent worker. Once done with the pumping, both Justin and John replaced the sod and made it beautiful. Both answered any and all questions I had. Keep it up Cooke's. I will def be referring all my friends to you.
23:20 11 Jun 19
Ray Cooke Septic is #1. Justin is awesome, he explains everything, knows everything. His work is methodical. Even every blade of grass. Maria is great keeping in touch. I have been using them for 20 years. I only needed like $100 worth of work, but I ended up doing a full package because I have never had my system cleaned and I loved the idea of cleaning my own filter. I was explained that I did not need the extra work but chose to do it so I never would have to again.
15:17 07 Jun 19
Dispatcher had the team to my house in less than half an hour. Andrew and his trainee were quick, effective, and came in with a fair price compared to the other plumber that i had quoted. He was able to explain the nature of the problem, and offered several options on how to fix it. They were able to locate a hot water line leak underneath the slab of my home and repair it with minimal damage to the surrounding area. i am confident that if i need more plumbing work, i will contact Andrew and Cooke's plumbing service.
14:15 02 Jun 19
I've never experienced such "superior" Customer Service from a plumbing company before. We live in MI and have a condo in the Jensen Beach area. We had a leak situation that originated from a faulty new washer and dryer installation from a shipping/delivery company. Cooke's plumbing has come to our long distance rescue at least 4 times during this process and they continue to amaze me with their dedication, professionalism, friendliness and efficiency. Coleman, Tori, Marie and Katherine have all been so wonderful through this leak situation. They deserve to be recognized for their abilities and level of service they extend to customers like me each day. My journey is still not completed with Cooke's and I will recommend them for any plumbing job to friends and family. Thank you Coleman, Tori, Marie and Katherine for easing the frustration associated with our "leak situation" YOU ALL ARE AMAZING! Just a continuation of great service from Cooke’s plumbing. Justin, Marie and Catherine were both again very helpful yesterday in executing an installation of a washer and dryer. It’s a very confined space, and it did not go well yet again yesterday. Justin, tried everything he could think of to complete the installation. They probably set up a return date, for early in the morning which worked best for my schedule and I appreciate them for that. Step-by-step, the situation continues and is less frustrating due to this great team at Cooke’s.
11:13 26 May 19
It was time for our maintenance and Justin came look our system over. His diligence and knowledge found a couple of things that were not yet severe, but moving in that direction. After explaining numerous options of what can be done, we made a decision and he was off to work! Knowing that Justin treated our house like it was his own, from start to finish. After 60 years in our area, Cooke's is still the best to call!
20:42 24 May 19
Gary G and his crew came out and installed a new drain field for us. Not only were they on time and very friendly but They were professional and worked fast. Gary is very experienced at his job and it shows. They left my yard looking better than when they came in. They truly went above and beyond our expectations. We definitely will be recommending Cooke’s to everyone for their plumbing and septic needs!
15:35 21 May 19
Service was top notch from start to finish. Andrew Watson and Rob were incredibly professional, explained every step, and answered all of my questions with a smile. They were out within a couple hours of me calling, and had everything wrapped up by the next morning. They gave me great information about my system and it's condition. They wen't over all of the options available including some very inexpensive things to try, and weren't pushy trying to sell me on any particular option.I also met the gentlemen who operated the pump truck, and the gentleman who operated the line blasting truck. Both were friendly and in a good mood just like Andrew and Rob. It's always refreshing to find people who enjoy and take pride in their work, and rare when you see this extend throughout the company.Shout out to the dispatcher who was also very professional and courteous when I had phone problems that prevented me from getting her calls. She kept calling and left multiple messages until she got through.My father lives nearby, and he and I have been going from company to company for septic maintenance for the past 15 years, never using the same company twice because of our poor experience. I'm relieved to finally find a company that I will stick with. Thanks!
15:48 07 May 19
We recently purchased a home that needed some septic repairs done and we know nothing about it, so we found Cooke’s on google and decided to try them out. Justin came out and went through a very thorough inspection and determined what our issues were. He was very professional and well educated in his profession. He was able to explain to my husband and I exactly what was needed to be done and why and how. Kye came out and helped pump out our tank and he was very professional as well. They were quick and efficient. I would definitely recommend them to everyone and use them again for all my septic and plumbing needs.
17:56 24 Apr 19
I want to thank Coleman for the excellent service he provided while I was in the hospital he fixed the problem within two days I had my septic tank emptied and now there's no more problems. Thank you, again for your excellent service I will always rely on you and Cooks Plumbing to do any service work that is needed at my house. Thank you for your great care and service.
18:52 10 Apr 19
I highly recommend Cooke's Plumbing and Septic Service. Tyler arrived on time and explained everything he was doing and let me know what was wrong with my septic tank. He kept me informed of what would happen and stayed until the job was finished. Frank arrived to pump out the tank and the job was completed in a timely manner. Both gentlemen were very professional and courteous.
23:34 04 Apr 19
Coleman Sullivan was extremely wonderful. I was very impressed with the full service the quickness the professionality. I will definitely let my friends know about this company and to make sure they get Coleman to do the job. He deserves a raise and a high excellency. He also has empathy that is very rare. Thank you so much.
20:29 03 Apr 19
Wonderful Service. Sage was excellent and took his time. We were recommended by an employee named Coleman and we couldn’t be more happy with how thorough the company was. Thank you so much for your hard work. I recommend this company to anyone with septic issues.
23:21 01 Apr 19
Gary Gray and his crew were amazing today! They are Hard working Gentlemen and they left my property as best and clean as could be. They even left perfect markings for my lawn maintenance crew for my sprinklers. Cooke has been our to go company for many years and will continue to be with this group of professionals. Every company should have crews with their work ethic.Thank you guys!!Terry Gallagher
16:06 28 Mar 19
Had septic plumbing emergency & Sage & Frank came right out to pump tank! Super nice & fair price. Def recommend Cooke's. thx guys
22:23 23 Mar 19
Very impressed. I called Cookes initially because I knew the name and my neighbors had a good experience . Justin arrived the next day. I like to know what’s going on in detail and Justin described my options and how it all worked. I’m sure I was very close to having a disaster which was avoided. Justin made a call and everything that needed done was accomplished before he left. The refresh will be done in three days . Thank you all . I will recommend you for sure.
13:35 17 Mar 19
Justin was dispatched to my residence on a rainy Saturday. Within 5 minutes, he located my collection box. He is very knowledgeable about everything and explained everything to a tee. I wasn’t expecting much from a septic company employee and was amazed of the care and professionalism he brought to my septic problem. He explained all my options and worked fast to get a resolution. Highly recommended!
16:26 15 Mar 19
One call on a Thursday and service on Friday morning! Justin has far surpassed ideal customer service. I would recommend that everyone use Cooke's for all your plumbing and septic needs. Fast fair and efficient. What more can you ask for? My choice for my home for life!
16:27 09 Mar 19
I tried 2 different Angie's List recommended companies and got zero response. I saw a Cooke's truck on the road and called them. The operator was really nice and helpful and asked if I would like someone sent right away. (It was after 2pm on a Friday). I said Saturday morning was fine instead. Justin came out that next day and replaced my septic lid in under an hour. He was was nice and professional. Thank you to Justin and the Cooke's team for making this as quick and painless as possible. I would certainly recommend them for any septic needs.
22:38 01 Mar 19
Asked for a quote to have my septic tank pumped, they said a tech would be out to "evaluate" the situation...over $1000 was this bearded dudes first offer, all the way down to $400 for the bare minimum. I thanked him for his time and declined he service at which point he stated there was still a $143 service charge for him to come out. I declined that as well and was threatened with a "I will have to take pictures and file a report since nobody works for free." All I asked for was a simple septic pumping, this guy wanted to gold plate my sewer line or climb into my sewer line and propose to his boyfriend or what ever the hell else he felt was worth over a thousand dollars.. Not at all pleased with this company due to their ONE representative they sent out.
22:23 22 Feb 19
I spoke to Justin at a client's house, he was very helpful and knowledgeable, will keep his card to recommend to my clients
22:32 12 Feb 19
Danny was absolutely AMAZING!!!! Extremely informative and patient as well as THOROUGH!!!! We had a big job and he handled it with efficiency, swiftness and care. Definitely calling Cooke again for maintenance and will refer to others. THANK YOU
20:04 06 Feb 19
The technician Justin is an amazing young man! He has in-depth knowledge and expertise regarding All Plumbing and septic problems. This guy knew what he was dealing with the minute he walked in and saw all the defects in an old system and not rightly installed. He inspected the whole system and saved the owner of the house money where he could and is giving him a fair bid for upgrade and repair. This guy is the best out there! Thank you Justin for the good attitude in the terrific work you rendered us here at our home in North Shores!!!
22:09 30 Jan 19
I called at 2:30 to ask for a quote- the dispatcher had someone out within an hour- the service technicians Andrew and Mike gave us step by step protocol, located the tank and assessed. Gave us our options in detail and the pump truck was here within minutes. We were not having any issues but had not had the tank pumped in the 5+ years we’ve been here. Thank goodness I called the tank was nearly full to the top- we won’t be waiting as long next time. Unbelievably fast, courteous, professional service. Thank you!
17:09 27 Jan 19
Can't say enough to thank the guys who came to help. Andrew, Dan and Leon were so great. Their knowledge and expertise were so appreciated.Our septic emergency was traumatic but they took care of everything all on the same day. From the first call with Marie this was a great experience with a quality company.
15:14 26 Jan 19
Coleman is such a professional. He spent the time with me going over all of my options for replacing my hot water heater. His level of knowledge is exceptional and his ability to explain the different options was easy for me to understand. This is the second time, in the past 4 months, Coleman has helped me with my plumbing needs and I would highly recommend you request him as your service rep.
17:44 15 Jan 19
Top notch! If I could give more than five stars I would. I called them out for an emergency call. They came out virtually immediately. Probably a better response time then if I call the fire department LOL. Coleman was incredible. The entire team and staff was an absolute pleasure to deal with. They got the job done in no time at all. It is very hard to find a reputable plumber or any contractor for that matter in South Florida but these are the guys to turn to.
00:24 29 Dec 18
We called the company on a Friday afternoon and not only they answered right away but the job was done and completed on that same day. Tyler took his time to explain us everything and gave us several options. He was courteous and professional. We were very impressed with Tyler and John, who were very efficient and did a great job.
01:39 28 Dec 18
Spoke to Cecelia first and she was very helpful, but I wanted to recognize Danny T. I called after hours and when he arrived he was very professional, courteous and kept me informed of everything he was doing. He took care of the issue and everything is working fine now. Thanks again Danny!! Keep up the great work!!
13:21 24 Dec 18
Our experience with Coleman started on Thanksgiving day, when our septic tank had to be pumped out.Cooke's was the only company that answered our call and agreed to come out and save our holiday!!!!We showed Coleman another plumbing issue and he worked with us to find the best solution. Coleman is very knowledgeable and was eager to help us, even help pick out fixtures! The work was done in a timely manner and very neat and clean.I would not hesitate to recommend Cooke's to everyone all their plumbing and septic needs!A couple of weeks later, Coleman came to the rescue again! We had no water coming into our toilet, with Christmas looming, this was a real problem!Coleman came over right away and diagnosed the problem and fixed it! No one was home, but I felt very confident giving Coleman the code to my house! Marie and the girls in the office are always polite and professional Thanks to Cooke' s, Christmas will be bright!!
17:47 17 Dec 18
Excellent phone service from Marie. I called on a Saturday afternoon with a blocked kitchen sink and a party in 4 hours. Not only were they the only people to come out without a $500 fee but they were with me within 2 hours. My tech was Tyler super professional polite guy. Fixed my problem without costing me a fortune, love the honesty from this company!!! He got me up and running thanks to you guys my night was a success. Exceptional service!!
03:00 14 Dec 18
Sage was our first point of contact. He came out to review the situation and quoted us a price. He was very professional and helped us to understand what we needed. Gary and Crew did a great job installing a new drainfield and lift station. It was done ahead of schedule. They did a terrific job grading the mound to blend it in with the rest of the yard. Everything is working properly. One last thing, we can't get over how easy and efficiently everything was handled from start to finish.
22:27 10 Dec 18
Coleman and Andrew were very professional, knowledgeable, thorough, efficient, and did a good job. They went above and beyond providing repair service. They cleaned up everything when they were finished. I would highly recommend them for plumbing repairs. Marie, the dispatcher, provided excellent customer service. She was pleasant and always eager to take care of the customer.
23:55 29 Nov 18
This was our first service by Cooke's. We were very impressed by Coleman our technician. He was very knowledgeable and professional. He had 2 more stops after our house and was not rushed at all, very willing to answer questions we had about future services we might want. I mean, sure, it's his job, but you know some people just want to go home and you're just another number. We didn't get this feeling from Coleman at all. Thank you Cooke's and Coleman!
16:23 24 Nov 18
The office staff is professional, helpful and always expedites service calls.Coleman, our service tech, is the BEST! An amazing problem solver! And he truly "listens". He is highly skilled and always does an excellent and very thorough job!I highly recommend Cooke’s plumbing AND Coleman!
00:53 19 Nov 18
Andrew Watson did and excellent job at my rental property. Very professional, polite, and clean. He even wore shoe covers as not to track anything inside. Kept me informed and educated throughout every step of the process. Would and will recommend to anyone who needs a great service technician in the future.
21:38 13 Nov 18
I had periodic maintenance performed on my septic tank. Coleman was the technician and did a great job of assessing what was needed and then got it done. He is a very knowledgeable service technician and I was pleased with the job when it was completed. He and the team (including Frank) arrived when they said they would and worked efficiently. Good job. I definitely recommend this company. They're people seem to be well-trained.
18:13 05 Nov 18
Andrew Watson was very professional and knowledgeable about his job. He was very thorough in explaining all my options and helping me make the right decision based upon my circumstances. Based upon my experience today I will definitely be recommending your company to my friends and neighbors for any septic or plumbing services in the future.
22:35 25 Oct 18
Andrew Watson with Cooke's Plumbing & Septic Services was professional, kind, attentive, and worked hard and efficiently to help us in a pinch. Him and the team of service pros came out to help with a septic back up issue and stayed hours upon hours until the job was completed. We are very pleased we picked Cooke's to help us out and will recommend working with Andrew in the future based on this experience.
13:14 19 Oct 18
I called them and in the very same day they sent a pro to check the situation of my septic tank. Andrew was very kind and gave me information that was very helpful. Once I decided to go ahead with their recommendations they came the same day to do the job. Very easy to make business. Very happy with the results.
22:49 29 Sep 18
We had a plumbing issue at my Mother's house on Friday, I called Cooke's and explained how the kitchen and bathroom we're backing up. Justin T. arrived within an hour to help us out. Justin was extremely professional and familiar with my mother's lot and Septic tank history. I appreciated how he was willing to take the time to explain everything he was doing.Justin first removed the cap on the pipe which was a huge indication the septic tank was full and backed up. Justin went right to work, determined exactly where the septic tank was and realized it was a two part tank. He used his tarp to place the material he dug up from the yard and was able to access both lids. Once Justin was able to open the lid and determined what we needed to do we sat down with my mother and he explained and reviewed our various options and costs. He informed us my mother was eligible for a 10% senior discount.Once we determined what we wanted to do, Justin called for a driver to pump out the tank. John was a great help, he and Justin did an excellent job had to pressure clean pipe once tank and filter were cleaned. They both cleaned up the area when they were done and left the place as they found it.Thank you Justin and John for all your effort and great service. I appreciate the yearly reminder cards too that we filled out. I would recommend Cooke's to anyone in the future with plumbing needs.
22:33 19 Sep 18
Connor and Andrew were top notch from minute one. Connor kept us informed the entire way through our repairs and stayed late to make sure we had been taken care of and in possession of all paperwork and certificates. Both he and Andrew did great work, were clean, respectful and responsive to questions. I would highly recommend them to anyone who needed septic or plumbing services in the future. Thanks!
20:26 15 Sep 18
When you have a septic and plumbing issue this is the company to call. I called late on a Friday night and Tyler came quickly. The gals answering the phone were very reassuring , fabulous and did a great job of keeping me informed. Tyler and team (Coleman, John, Frank) returned on Saturday. They promised that they would not leave me till the situation was resolved. They honored that promise!!! I could not be more pleased.....I recommend them highly. Very knowledgeable, courteous, and kind gentleman. Thank you!!!!!!
04:02 10 Sep 18
This is the second time using Cooke's for a septic issue. Tyler, Leon, and John came promptly, explained what they had to do, and were done faster than I anticipated. This crew worked together rapidly and proficiently. I really appreciate their hard work, just as much as the fact that I can flush my toilets and bathe without stressing. Such a great team, I would highly recommend Cooke's services to others within my community and surrounding areas for their plumbing and septic needs.
18:24 05 Sep 18
Tyler was the utmost professional. He kept me posted on everything that was going on and explained everything in a manner that I could understand. Tyler informed me that Milton would be on his way and he sure was. Milton arrived very quickly and spoke to us in perfect English(even though we are clearly Hispanic and so is Milton). I am speechless of these two gentlemen. Cooke’s better hold on to them both and take care of them because I own a business and WOULD LOVE TO HAVE THE BOTH OF THEM ON MY TEAM! Awesome job Cooke’s!
19:10 31 Aug 18
Wonderful company! Gary, Fransico and Jesse put in a new septic system for me in two days. WOW! They did a great job, and left everything looking perfect. I really appreciate how they took the time to answer all my questions. I would 100% recommend them. Thank you to everyone at Cook's. Look forward to seeing you for all my plumbing and septic needs.
11:24 23 Aug 18
The sound of your toilet bubbling is never a pleasant one, especially when you have a septic tank. Our septic was full to the brim and not functioning properly. We checked the reviews of several companies before deciding on Cooke’s. The call into the office was frustrating, probably more my anxiousness than the lady’s vagueness...However, Coleman arrived soon after to inspect the tank and was professional, friendly and informative. It was clear that he knows his stuff. He explained everything and gave me a true understanding of how it works. When the pump guy arrived, he also was courteous and thorough. Your great reputation did not disappoint. We will certainly use Cooke’s and request Coleman again for our plumbing. Thanks!
03:25 13 Aug 18
Coleman was very thorough and explained everything that he was doing. Was very nice to see that he put boot covers on before entering my home and after he was done making the repair he also covered other options in case anything was to happen again with any plumbing in my home. Also would like to say that the dispatcher, Brenda was very professional and nice. It is so wonderful to find a company that you can feel good about.
22:26 10 Aug 18
Did a great job! Called in the morning and they were able to come out right away. Inspected the septic system and told us exactly what needed to be done. Before we knew it everything done. Did a nice clean job. You would never even know they were at your home. Thanks again!
02:45 01 Aug 18
We used Cooke’s several years ago when they were a smaller company with a different owner and had a great experience, so 6 months ago we used them again to pump our septic. A salesman came out to the house, tried to upsell all kinds of services and then had to call a pump truck to actually come do the job. We had to get back to work, so we weren’t there when the septic was actually supposedly pumped. 3 days ago our we started having problems again. Since there are only 2 adults and a toddler in the house, there’s no way the septic should need to be pumped again already. Even though Cooke’s offered a 6 month guarantee, we decided to call a different company recommended by a local plumber. They came out today and verified that there is no way the job was done properly 6 months ago. Our tank is separated into two sections, only one had been pumped and the filter hadn’t been cleaned at all. Don’t fall for Cooke’s sales pitches and don’t trust them to do the job you pay them for if you aren’t there to witness it!
15:14 11 Jul 18
Justin T. was very helpful & professional. Justin showed us our problem & gave us several options we could choose to fix our situation. I would recommend Justin highly. Milton was the technician who arrived for the pump out services. He also was very polite & friendly. He was also able to answer any questions we had to ask. I would recommend them both highly to anyone asking for a referral.
17:22 05 Jul 18
Everyone was very professional and courteous. I had scheduled an appointment for Thursday morning to have my septic tank pumped out. I first received a call from Marie Thursday morning asking was it ok for the technicians to show up. Ten minutes later Coleman & Tyler showed up. I explained the problem I was having and they went right to work. First I have never had a septic company take the time to put down a tarp on the ground to put their dirt on that they dug up. A short time later Coleman showed me some problems that I was having with my septic system and gave me options on what to do with it. Dave showed up a short time later to pump out the septic and again I have never had a septic company power wash the inside of my septic tank. Now a days a lot of companies are just in it to make money and don't care about their customers.Cooke's Plumbing and Septic Service cares about their customers and taking care of their homes. From the secretary Mare to Crewman Coleman,Tyler and Dave I can't thank you enough for your outstanding customer service and addressing our issues to quickly.
15:28 03 Jul 18
Had a ton of family in town for a wedding when the septic system backed up. Justin came out and got us up and running in short order. He was professional and made sure that we understood everything that he was going to do. He really looked out for us and with a little extra effort saved us a lot of money. Thank you Justin! I also can't leave out Milton who helped with the pump out of our system. Thank you both.
18:42 02 Jul 18
As a Restaurant manager it is important to have a great plumbing company that can do the services that are needed. We here at Kyle G's seafood and Steaks in Jensen beach use Cooke's services because if the high quality work that is demonstrated. The staff is Great, every one from Marie and Celcilia who work in the office to Coleman and his team which did a amazing job with our grease trap cleaning and maintenance. Tyler, Dave Milton and Coleman worked as a team to get the services that I requested. I recommend Cooke's to other hospitality friends who are in need of quality work at a fair price.
18:48 27 Jun 18
My drain field needs to be replaced. Tyler and Coleman walked me through all of the options I have. They explained everything in great detail, so I felt comfortable making a decision. They were both very professional and courteous. I have confidence that Cooke will do a great job!
16:22 18 Jun 18
Colman came to give an estimate for several plumbing jobs. He was able to do the jobs the same day and completed them with Aperfection. The areas worked on were cleaned up upon completion and all debris was removed. Coleman and his assistant, Tyler, introduced themselves to my husband who is partial immobile and they took the time to walk over to his chair and shake his hand. Their compassion was heartwarming. I would definitely recommend them to friends and neighbors.
17:20 05 Jun 18
Andrew Watson was very efficient, nice and explained the 6 options we had in detail. Answered all questions we had to our satisfaction. Was in and out under 2 hours before my work day needed my attention. Awesome job!
00:48 03 Jun 18
Called Cooke's Plumbing and Septic as a repeat customer. Justin T. showed up and was very polite, professional and knowledgeable about what my problem was and advised of the repairs needed to our system. He explained everything very clearly and thoroughly. Other team members Jesse and Gary arrived and confirmed to me exactly what Justin had observed with the system. Tank was pumped and repairs are in the works. Many Thanks for great team members!
23:29 23 May 18
Coleman was first class, friendly eager to help and courteous. In fact while waiting for the truck, he noticed that I was struggling to clean some stains from my pavers. He offered to pressure was these spots and went on to do it! AMAZING. service beyond the call of duty-literally. this system doesn't let me do a separate review for Hector. I want to praise him to for his friendliness, courtesy and great work ethics--a pleasure!
01:10 22 May 18
I would highly recommend cooke's plumbing and septic. Very easy to work with and worked with me on adjusting schedule to fit my needs. Coleman was very prompt, curious and professional. He took the time to access my problem and explained to me my options. He answered all my questions and was able to have the job completed the same day. I was very grateful with my busy schedule. Thank you everyone for assisting me.
15:40 07 May 18
Had a great experience with Cooke's. Had a plumbing issue on a Sunday and it was very easy to reach someone and they had no problem coming out and doing the work that needed to be done. Drew was professional, polite and extremely respectful of our home and making sure that he left it clean and that the problem was definitely fixed before leaving. I would highly recommend Cooke's for any plumbing and septic needs.
13:13 25 Apr 18
I must say I was very hesitant to use Cooke’s but I’m glad (so far) that I did. Their pricing was actually below my other estimates and they offered me a stepped approach to my issues rather then go straight to a high end drainfield. Justin was a fabulous worker with a very good attitude and good skill set. If I had a company, I’d want it stuffed full of people like Justin.
01:11 24 Apr 18
I can't speak highly enough for the service I received from "Happy" Mark and Cooke's Plumbing! Sunday, the hose spigot breaks off our main water line coming in from the city. I call a different plumbing company, and proceed to wait all night for a call back. Hours later, it's now after 5pm, and I desperately try Cooke's. I asked if they had a plumber that could come first thing Monday morning. 7:15am, Mark was at my door- courteous, helpful, and got me up and running in no time! He patiently answered my questions, gave me a great price, and was the consummate professional. You've made a lifelong customer and advocate who will be going out of his way to share my excellent customer experience with every person I ever hear needs expert plumbing services.With Appreciation,Scott Armstrong
16:10 06 Apr 18
Today Justin T. Did an amazing job! We’ve been having problems with our septic tank and have had it pumped twice in one year no one could figure out what was happening. He showed and found out immediately what was wrong with it. Now we’re getting it fixed, he truly went above and beyond for us! Now this is a guy who knows what he is doing! Trust me when I say Cooke’s Plumbing treats their customers great from the moment you call them the girls at the desk are friendly and listen to you, to their techs doing an amazing job! Thank you guys so much!
15:47 31 Mar 18
As a second choice to have my septic lift pump repaired on a day before Easter weekend I chose to call Cooks with the hope that they could help me as my regular company didn't seem to give a hoot. Not only did they say they would help they sent their technician Drew to check it out and repair the same afternoon. Drew found the pump was defective and brought a replacement along in case that was the problem. I am so happy I called Cooks ,Every one was willing to help me out at stressful time including the office ladies and Drew the technician who did a great job. Thanks
11:24 26 Mar 18
Fabulous Service!Of course it all happened on a Sunday morning. My toilets started to gurgle and next thing you know, there was septic water backing up everywhere, and I mean everywhere!. Frantic we called Cooke's septic service. The woman who answered the phone was very kind. It was a busy day for the company so their service representative was not able to make it to our home till the end of the day. Right before the office was about to close, we were contacted by the call center reassuring us that someone would get to our home that night . Drew arrived sometime after 5 pm to our home. Despite a long day's work, he arrived with a smile, was very professional, and went to work like a horse jetting out of a starting gate.It turns out our septic tank was full. Tony, his associate arrived shortly there after smile, and pumping equipment in hand. Our tank was quickly emptied. Drew was very through. he made sure the filter was clean, and even checked the outflow tract for obstructions. I am very appreciable that a bad situation was prevented from being a lot worse. Kudos to Drew and Tony!!!
18:09 25 Mar 18
We were caught off guard late in the afternoon when our toilets stopped working!!! I called Cookes, got an immediate response. The lady answering the phone (sorry I don't remember her name), was very courteous and helpful. Due to the time of day and the fact it was a very busy day of service calls for them, I was called back and told it would be in the morning. I promptly got a call in the morning saying my service guy was on his way. Yeah Coleman to the rescue!! Coleman was very courteous, informative and prompt. He did an excellent job of educating me about my particular issue and how he was going to take care of it that morning. Nothing but praise for this company and I already informed my neighbor that she needs to be proactive with her septic as well. Coleman told me later that she did come over to talk to him.
22:08 06 Mar 18
Drew and Milton were awesome to work with. On time,great service, excellent company. Very polite and could explain any questions you had. A pleasure to work with. I will tell all my friends and clients about this company and especially the customer service. A1
03:47 22 Feb 18
I called after 1p to have someone check my septic. Other companies stated they would show up the next day. Cooke’s sent a service tech within the hour. My tech Joe was fabulous. Polite, knowledgeable, and gave me options. Advised me my issue was a plumbing problem not a septic problem. Explained the system which saved me money. When it’s time to deal with my septic, I will definitely use this company over the company that installed the system.
17:40 11 Feb 18
Great experience with Cooke's plumbing and septic service. I had Justin come out to inspect my septic system as I just moved into my home and have not had it looked at yet. He explained how septic systems work and provided me with useful knowledge on how to maintain it. Once he located the tank and opened it up he noticed that it needed to be pumped. He called to have the truck out and they showed up in 10 minutes. Claudio and Tony came out, pumped the tank and cleaned it out. They were very professional and prompt. I appreciate the thoroughness of Justin, Claudio, and Tony and will definitely use Cooke's again for any of my septic needs.
Mary Cosgrove- Scott Payne
21:01 09 Feb 18
Drew walked us through every step of the process, was very informative and helpful, as well as hard-working. He explained the difference between multiple options, clearly communicated pros and cons, and was very courteous. His co-worker, Milton, stepped in to assist with the heavy lifting. They cleaned up everything and left our yard in good shape, too. Definitely would use this service again!
20:11 27 Dec 17
Horrible over-the-phone service. Couldn't get a ballpark on how much it would take to do a everyday pump out. They should have all the records from their prior maintenance, know the capacities, layout, etc. but apparently they do not. Four years ago I got a quote for the pump out from Cooke and had them come and do it with no issues. Wasn't even home for any of it. Today, I experienced a lot of double talk followed by a bunch of laugher from the person I was speaking with that caused me to quickly terminate the call and move on to a different company. Very unprofessional and certainly not the same company I dealt with 4 years ago.
16:09 27 Dec 17
This company is the best. I am an elderly woman on fixed income. They were willing to work with me on being able to pay for their service. My pipes were backing up in my home and they were not going to let me stay that way. I will recommend Cookes to everyone I can.My technician was Happy Harry he was the best. Very professional and did an excellent job. Made several s very helpful suggestions for me. This whole company deserves a 6star rating
17:03 20 Dec 17
Justin and Cooke's are FANTASTIC!!! Justin is extremely knowledgeable and efficient. They are willing to help in any way they can and get the job done. I highly recommend Justin and Cokke's Sewer and Septic.
18:16 19 Oct 17
Andrew W. Was very pleasant and explained our options and took care of us right away. Service was fast and friendly. Cooke's is the was too go! Claudio showed up fast with the truck and cleaned the septic tank. Thank you for your fast friendly service. I'll definitely recommend your company to others.
00:37 20 Sep 17
I needed my septic tank pumped and a riser installed above the filter. I called and spoke to Brenda. I expected an appointment for another day later in the week or for someone to call me back. Brenda had Andrew R at my house within and hour! He left and came back (not the next day, not in a few days when they could get parts, but in minutes) with the needed parts. He brought Clinton and Hector with him. They installed the riser and pumped and cleaned the septic tank, main sewer and drain field lines very quickly and professionally. I am very impressed with the quick and professional response from this company.