Testimonials

  • Valerie McPherson
    Valerie McPherson
    15:40 07 May 18
    Had a great experience with Cooke's. Had a plumbing issue on a Sunday and it was very easy to reach someone and they had no problem coming out and doing the work that needed to be done. Drew was professional, polite and extremely respectful of our home and making sure that he left it clean and that the problem was definitely fixed before leaving. I would highly recommend Cooke's for any plumbing and septic needs.
    Scott Armstrong
    Scott Armstrong
    01:11 24 Apr 18
    I can't speak highly enough for the service I received from "Happy" Mark and Cooke's Plumbing! Sunday, the hose spigot breaks off our main water line coming in from the city. I call a different plumbing company, and proceed to wait all night for a call back. Hours later, it's now after 5pm, and I desperately try Cooke's. I asked if they had a plumber that could come first thing Monday morning. 7:15am, Mark was at my door- courteous, helpful, and got me up and running in no time! He patiently answered my questions, gave me a great price, and was the consummate professional. You've made a lifelong customer and advocate who will be going out of his way to share my excellent customer experience with every person I ever hear needs expert plumbing services. With Appreciation, Scott Armstrong
    angela arteaga
    angela arteaga
    16:10 06 Apr 18
    Today Justin T. Did an amazing job! We’ve been having problems with our septic tank and have had it pumped twice in one year no one could figure out what was happening. He showed and found out immediately what was wrong with it. Now we’re getting it fixed, he truly went above and beyond for us! Now this is a guy who knows what he is doing! Trust me when I say Cooke’s Plumbing treats their customers great from the moment you call them the girls at the desk are friendly and listen to you, to their techs doing an amazing job! Thank you guys so much!
    robert stuart
    robert stuart
    15:47 31 Mar 18
    As a second choice to have my septic lift pump repaired on a day before Easter weekend I chose to call Cooks with the hope that they could help me as my regular company didn't seem to give a hoot. Not only did they say they would help they sent their technician Drew to check it out and repair the same afternoon. Drew found the pump was defective and brought a replacement along in case that was the problem. I am so happy I called Cooks ,Every one was willing to help me out at stressful time including the office ladies and Drew the technician who did a great job. Thanks
    Michelle Camacho
    Michelle Camacho
    11:24 26 Mar 18
    Fabulous Service! Of course it all happened on a Sunday morning. My toilets started to gurgle and next thing you know, there was septic water backing up everywhere, and I mean everywhere!. Frantic we called Cooke's septic service. The woman who answered the phone was very kind. It was a busy day for the company so their service representative was not able to make it to our home till the end of the day. Right before the office was about to close, we were contacted by the call center reassuring us that someone would get to our home that night . Drew arrived sometime after 5 pm to our home. Despite a long day's work, he arrived with a smile, was very professional, and went to work like a horse jetting out of a starting gate. It turns out our septic tank was full. Tony, his associate arrived shortly there after smile, and pumping equipment in hand. Our tank was quickly emptied. Drew was very through. he made sure the filter was clean, and even checked the outflow tract for obstructions. I am very appreciable that a bad situation was prevented from being a lot worse. Kudos to Drew and Tony!!!
    Martine Bartholomay
    Martine Bartholomay
    18:09 25 Mar 18
    We were caught off guard late in the afternoon when our toilets stopped working!!! I called Cookes, got an immediate response. The lady answering the phone (sorry I don't remember her name), was very courteous and helpful. Due to the time of day and the fact it was a very busy day of service calls for them, I was called back and told it would be in the morning. I promptly got a call in the morning saying my service guy was on his way. Yeah Coleman to the rescue!! Coleman was very courteous, informative and prompt. He did an excellent job of educating me about my particular issue and how he was going to take care of it that morning. Nothing but praise for this company and I already informed my neighbor that she needs to be proactive with her septic as well. Coleman told me later that she did come over to talk to him.
    Kathleen Starbuck
    Kathleen Starbuck
    22:08 06 Mar 18
    Drew and Milton were awesome to work with. On time,great service, excellent company. Very polite and could explain any questions you had. A pleasure to work with. I will tell all my friends and clients about this company and especially the customer service. A1
    christine ponticelli
    christine ponticelli
    03:47 22 Feb 18
    I called after 1p to have someone check my septic. Other companies stated they would show up the next day. Cooke’s sent a service tech within the hour. My tech Joe was fabulous. Polite, knowledgeable, and gave me options. Advised me my issue was a plumbing problem not a septic problem. Explained the system which saved me money. When it’s time to deal with my septic, I will definitely use this company over the company that installed the system.
    Matt Heidinger
    Matt Heidinger
    17:40 11 Feb 18
    Great experience with Cooke's plumbing and septic service. I had Justin come out to inspect my septic system as I just moved into my home and have not had it looked at yet. He explained how septic systems work and provided me with useful knowledge on how to maintain it. Once he located the tank and opened it up he noticed that it needed to be pumped. He called to have the truck out and they showed up in 10 minutes. Claudio and Tony came out, pumped the tank and cleaned it out. They were very professional and prompt. I appreciate the thoroughness of Justin, Claudio, and Tony and will definitely use Cooke's again for any of my septic needs.
    Mary Cosgrove- Scott Payne
    Mary Cosgrove- Scott Payne
    21:01 09 Feb 18
    Drew walked us through every step of the process, was very informative and helpful, as well as hard-working. He explained the difference between multiple options, clearly communicated pros and cons, and was very courteous. His co-worker, Milton, stepped in to assist with the heavy lifting. They cleaned up everything and left our yard in good shape, too. Definitely would use this service again!
    Suzann Dukes
    Suzann Dukes
    16:09 27 Dec 17
    This company is the best. I am an elderly woman on fixed income. They were willing to work with me on being able to pay for their service. My pipes were backing up in my home and they were not going to let me stay that way. I will recommend Cookes to everyone I can. My technician was Happy Harry he was the best. Very professional and did an excellent job. Made several s very helpful suggestions for me. This whole company deserves a 6star rating
    Daniel DiGiacomo
    Daniel DiGiacomo
    17:03 20 Dec 17
    Justin and Cooke's are FANTASTIC!!! Justin is extremely knowledgeable and efficient. They are willing to help in any way they can and get the job done. I highly recommend Justin and Cokke's Sewer and Septic.
    Suzy Gilbert
    Suzy Gilbert
    18:16 19 Oct 17
    Andrew W. Was very pleasant and explained our options and took care of us right away. Service was fast and friendly. Cooke's is the was too go! Claudio showed up fast with the truck and cleaned the septic tank. Thank you for your fast friendly service. I'll definitely recommend your company to others.
    Bill Cox
    Bill Cox
    00:37 20 Sep 17
    I needed my septic tank pumped and a riser installed above the filter. I called and spoke to Brenda. I expected an appointment for another day later in the week or for someone to call me back. Brenda had Andrew R at my house within and hour! He left and came back (not the next day, not in a few days when they could get parts, but in minutes) with the needed parts. He brought Clinton and Hector with him. They installed the riser and pumped and cleaned the septic tank, main sewer and drain field lines very quickly and professionally. I am very impressed with the quick and professional response from this company.
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